We are a small family owned business and we continue to do the best we can for both our store and our customers throughout the pandemic. We thank you for your ongoing custom and support, and your understanding of our store policies. It’s no secret that the past 2 years has been hard on small businesses, for us it’s been extremely tough, and so in order to survive we have implemented this Covid19 Policy.
If any COVID19 restrictions have impacted your booking, we will hold your deposit until your rebooking date. Your deposit will be help for up to 12 months from your original booking date, where it can be used to book the same costume or service only. If you wish to change your costume or service, rebooking fees may apply. Reservation deposits may not be transferred between customers or departments and may not be used on retail stock. We are unable to provide refunds. We thank you for understanding that as a small business we cannot hold onto deposits indefinitely, please talk to us if you need any further information. Regular T&Cs apply.
We are beyond grateful to all the beautiful customers who have supported us over the past two years, you’ve literally been the reason we’ve managed to survive this far and have been able to keep our doors open. We cannot thank you enough.
Alicia & Louise.
LAUNDRY FAIRY FEE
A 10% Laundry Fairy fee applies to each costume hired. Payment will be processed on collection of your costume.