TERMS & CONDITIONS

TERMS & CONDITIONS



COVID19 POLICY


We are a small family owned business and we continue to do the best we can for both our store and our customers throughout the pandemic. We thank you for your ongoing custom and support, and your understanding of our store policies. It’s no secret that the past 2 years has been hard on small businesses, for us it’s been extremely tough, and so in order to survive we have implemented this Covid19 Policy.

If any COVID19 restrictions have impacted your booking, we will hold your deposit until your rebooking date. Your deposit will be help for up to 12 months from your original booking date, where it can be used to book the same costume or service only. If you wish to change your costume or service, rebooking fees may apply. Reservation deposits may not be transferred between customers or departments and may not be used on retail stock. We are unable to provide refunds. We thank you for understanding that as a small business we cannot hold onto deposits indefinitely, please talk to us if you need any further information. Regular T&Cs apply.

We are beyond grateful to all the beautiful customers who have supported us over the past two years, you’ve literally been the reason we’ve managed to survive this far and have been able to keep our doors open. We cannot thank you enough.

Alicia & Louise.


CONSULTATIONS


WHY DO YOU PREFER BOOKED APPOINTMENTS?

It's rather difficult to think on your toes every day coming up with 100 ideas from pirates to popstars as well as run every aspect of our big and busy store! Our consult service gives us time to organise some great options for you ahead of time, and ensures the costumes you are looking for are available for you to try on. And to be honest, we’ve had our fair share of time wasters, customers trying on 20 outfits "just for fun" and doing a runner leaving a pile of our beloved garments piled on the floor..

This is the best way to run our business going forward with just the two of us running every aspect of our large and busy store, with a focus on servicing our customers to the best of our ability is by appointment. Introducing our consult service has been a welcome change to help us be more efficient with our time and to help our customers find their perfect costume, first time.  And of course in a busy store like ours, having a day of appointments spaced apart pleasantly avoids the dreaded bottle neck and waiting times to access our fitting rooms that often occurs.

BOOKING COST & INFO

Your first appointment runs for 30 minutes allowing plenty of time to explore the collection with our stylist to assist you in making your selections and trying them on. There is a $30 consultation fee payable at the time of booking that can be used in store towards your costume hire. Which means your private styling appointment is essentially.. Free.

Each consultation allows for 3 costumes per person, in a 30 minute time frame. Feel free to arrive a little earlier if you wish to have a look through our wardrobes as to not eat into your appointment time, and keep in mind that if you do not succeed on your first visit, we will send you home with a list of characters to research and welcome you back for a second go.

PLEASE NOTE If  following your consultation and costume reservation, you decide to change your mind and start again, you will be required to book and pay for a second consultation which will not be redeemable on your costume. Our time and service is valuable and we deserve to be remunerated.

IS THE DEPOSIT REFUNDABLE?

Short answer, no. Long answer, we give each and every customer the best service we can provide and do our utmost to find the perfect costume for you during your appointment. Our time, planning, experience, & customer service are valuable, consultation payments are not transferable. Refunds are not available. For appointment cancellations with less than 48 hours notice, your deposit is void. For cancellations with more than 48 hours notice, your deposit will be applied as a credit on your account to be used to rebook for aother time  <12 months.


LAUNDRY FAIRY FEE


A 10% Laundry Fairy fee applies to each costume hired. Payment will be processed on collection of your costume.



Little Shop of Horrors Terms & Conditions



COSTUME HIRE BY DELIVERY


Call to discuss hiring from Little Shop of Horrors if you would like to request our return delivery service. Not all costumes are available to be hired using this method. We are not able to offer this service during peak periods. Not all hire requests are approved. All decisions remain at our discretion. We only send our costumes using an express servce with insurance and signature, due to size, weight and value of our costumes this can be expensive. You will need to cover all costs including packaging and postage plus an extended duration of hire/admin charge. Other fees or charges may apply. Within Australia only.

Our reglar T&Cs and hire procedure apply plus:

COSTS:
Hire price of costume
Minimum 50% Administration / Extended Hire Fee (Dependent on costume and duration etc)
10% Laundry Fairy Charge
Return Postage & Packaging Costs
(Express with Insurance & Signature)

WE REQUIRE:
An email from you with your signature and acceptance of LSOH Terms & Conditions, acceptance of charges to your credit card and a photo of your drivers license.
Delivery must be addressed to and signed for by the hirer who we have made the hire contract with (eg credit card and drivers license details on file).

While we appreciate you would love to hire our costumes as much as we love offering them, we know you understand that our costumes are a precious and large investment for our business and we will adhere to the above policy strictly.
We reserve the right to refuse hire, specify delivery and care requirements or request addiional information at our discretion.


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We acknowledge the Traditional Custodians of the beautiful Mornington Peninsula land on which we live, work and learn, the Boon Wurrung / Bunurong people. We pay our respects to their Elders past, present and future.

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