TERMS & CONDITIONS
WHY DO YOU PREFER BOOKED APPOINTMENTS?
It's rather difficult to think on your toes every day coming up with 100 ideas from pirates to popstars as well as run every aspect of our big and busy store! Our consult service gives us time to organise some great options for you ahead of time, and ensures the costumes you are looking for are available for you to try on. And to be honest, we’ve had our fair share of time wasters, customers trying on 20 outfits "just for fun" and doing a runner leaving a pile of our beloved garments piled on the floor..
This is the best way to run our business going forward with just the two of us running every aspect of our large and busy store, with a focus on servicing our customers to the best of our ability is by appointment. Introducing our consult service has been a welcome change to help us be more efficient with our time and to help our customers find their perfect costume, first time. And of course in a busy store like ours, having a day of appointments spaced apart pleasantly avoids the dreaded bottle neck and waiting times to access our fitting rooms that often occurs.
BOOKING COST & INFO
Your first appointment runs for 30 minutes allowing plenty of time to explore the collection with our stylist to assist you in making your selections and trying them on. There is a $30 consultation fee payable at the time of booking that can be used in store towards your costume hire. Which means your private styling appointment is essentially.. Free.
PLEASE NOTE If following your consultation and costume reservation, you decide to change your mind and start again, you will be required to book and pay for a second consultation which will not be redeemable on your costume. Our time and service is valuable and we deserve to be remunerated.
IS THE DEPOSIT REFUNDABLE?
Short answer, no. Long answer, we give each and every customer the best service we can provide and do our utmost to find the perfect costume for you during your appointment. Our time, planning, experience, & customer service are valuable, consultation payments are not transferable. Refunds are not available. For appointment cancellations with less than 48 hours notice, your deposit is void. For cancellations with more than 48 hours notice, your deposit will be applied as a credit on your account to be used to rebook for aother time <12 months.
LAUNDRY FAIRY FEE
Our reglar T&Cs and hire procedure apply plus:
While we appreciate you would love to hire our costumes as much as we love offering them, we know you understand that our costumes are a precious and large investment for our business and we will adhere to the above policy strictly.