TERMS & CONDITIONS

COVID19 - PLEASE READ IMPORTANT NOTES

We are a small family owned business and we are doing the best we can for both our store and our customers during this tricky time. We thank you for your ongoing custom and support, and your understanding of our store policies below for all bookings. Please note; we have a no refund policy, if any COVID19 restrictions result in changes to the running of your workshop or costume hire, your session or reservation will be postponed until a future agreed date.

COVID CANCELLATION POLICY

It’s no secret that the past 16 months has been hard on small businesses, for us it’s been extremely tough, and so in order to survive we need to implement this Covid Cancellation Policy.

If you have a credit due to your costume reservation being cancelled due to Covid Lockdown, please know you have until the 1st of October 2021 to redeem it, toward another hire.

We are beyond grateful to all the beautiful customers who have supported us, you’ve literally been the reason we’ve managed to survive this far and been able to keep our doors open. We cannot thank you enough. Thankyou, Alicia & Louise.

Please note reservation deposits are not transferrable between customers or departments, regular T&Cs apply. Please refer to our full T&Cs for more information. Some exclusions apply.

COSTUME FITTING ROOMS & APPOINTMENTS FAQ
Appointments Your first appointment runs for 30 minutes allowing plenty of time to explore the collection with our stylist to assist you in making your selections and trying them on. There is a $30 consultation fee payable at the time of booking that can be used in store towards your costume hire. Each consultation allows for 3 costumes per person, in a 30 minute time frame. Feel free to arrive a little earlier if you wish to have a look through our wardrobes as to not eat into your appointment time, and keep in mind that if you do not succeed on your first visit, we will send you home with a list of characters to research and welcome you back for a second go. Have ZERO ideas or creativity and need additional help? Our additional "Fairy Godmother" service is what you need! We will happily hold your hand and do the thinking for you, taking the extra time needed to turn you from a pumpkin into a princess! Store Location Our store is located at 6/1 Watt Road Mornington, CLICK HERE for directions or call us on 59771288 for more assistance. Access via a private car park, with disabled access. I’ve booked - what now?! Once you've booked your appointment you'll receive an email with some advice and a questionnaire on how to gather inspiration for, and the best way to approach your consultation. Please take the time to read over and reply with your ideas, it really helps your appointment to run smoothly and be an enjoyable one. Do you have plus size costumes? We welcome women and men of all ages shapes and sizes, with costumes in our collection from size 6 - 26 and offer you a wealth of expertise and creativity to find that perfect costume. And where we don’t have the costume you need in your size, if we have enough time up our sleeve we will happily order it in for you.	What Times Are Available for Appointments? Consultations are available Wednesday through Saturday during business hours and can be booked by calling 59771288 or through the booking widget. After hours appointments are available, chat to us and we will be happy to help. Please note Saturday mornings are our busiest time, and walk-ins may experience a wait for our assistance with costume selection and fitting rooms due to the dreaded bottle-neck. If you are looking for a costume to hire, we suggest booking a consultation and visiting on Saturday, pop by from lunchtime onwards so we can serve you best. If your preferred date or time is not available online, please email us at shop@littleshopofhorrors.com.au How much is a consultation? A booking fee of $30 per person applies which is fully redeemable against the costume you reserve during your appointment, which means your private styling appointment is essentially.. Free. Why do you require booked appointments? The year that was 2020 gave us a lot of time to think about the best way to run our business going forward, with just the two of us running every aspect of our large and busy store, introducing our consult service has been a welcome change to help us work smarter, to help our customers find their perfect costume, first time. After 7 years of experience running Little Shop of Horrors, we’ve had our fair share of time wasters, customers trying on 20 outfits and doing a runner leaving a pile of our beloved garments piled on the floor.. Our consult service means that by you booking an appointment and leaving a fully redeemable deposit we are 110% committed to helping find your perfect costume, while knowing our time is being spent in the right place. And of course in a busy store like ours, having a day of appointments spaced apart pleasantly avoids the dreaded bottle neck and waiting times to access our fitting rooms that often occurs. What steps are you taking in store to ensure cleanliness and hygiene? For contact tracing purposes we require the contact details at the time of booking and require all customers to check-in using QR code on entry. We are committed to working to provide the safest space we can in these unprecedented times and have taken some additional precautions to sanistise our spaces in between customers. Some of these include: As per our usual high standard of cleanliness all costumes, wigs and accessories are thoroughly laundered between each hire upon return, including hand washing, dry cleaning, steaming and disinfecting. Our costumes are regularly sprayed with anti-bacterial mist, and sanitised using steam after each fitting, try-ons are limited to avoid potential spread. Wigs and masks and items that touch your face are strictly unavailable to try on. Each surface in store is wiped down or misted with antibacterial products including kiosk, buttons, counter tops. Our team are practicing hand hygiene at regular intervals including washing thoroughly after each customer, and each time upon entering the store. In addition to this, they are frequently using hand sanitiser throughout appointments where physical contact is required. As you enter Little Shop of Horrors we will ask you to hand sanitise in addition to using it ourselves in your presence. As per usual, each evening our stores are vacuumed, mopped and each surface spray and wiped. We are unable to offer a bathroom in the interest of seeking to maximise best hygiene practices.	Budget Planning Our costumes range in price from $65 to $165 including GST. It is worth noting that some items such as wigs, shoes or salon appointments are in addition to the cost of your costume. The Entourage For some people the process can be overwhelming when you first enter our store as there are a world of options, it will definitely serve you well if you arrive without distraction, meaning we encourage you to leave the kids at home. After all it’s all about you, just this once! Oops! Can’t make it to your appointment? Get in touch with us by calling 59771288 or email shop@littleshopofhorrors.com.au and we can assist you with altering the booking. Please note, your appointment fee is non refundable for cancellations but fully transferable to another available appointment time when rescheduled with more than 72 hours notice. Is the consult payment refundable? We give each and every customer the best service we can provide and do our utmost to find the perfect costume for you during your appointment. Our time, experience, & customer service are valuable, consultation payments are not transferable and refunds are not available. Costume by Courier? Our costumes are pretty wonderful and just because you don't live within driving distance to our store, shouldn't mean you miss out on the fun! Costume hire & return delivery by courier can be arranged - though please note this isn't available for all costumes. If you live in Timbuktoo or anywhere else in Australia and would like to hire from us, please call to discuss on (03) 59771288. Additional extended rental charges, return express courier fees and insurance charages will apply.