Change of Mind Returns
Due to recent instances of misuse of our return policy, we no longer accept returns for change of mind under any circumstances. We encourage our customers to make thoughtful decisions when purchasing. This policy is common practice among small businesses, and we will not tolerate aggressive or intimidating behavior regarding our return policy.

ACCC Retail Business Guidelines
Under the ACCC consumer guarantees, consumers are not entitled to a repair, replacement, or refund if:

• They received what they asked for but simply changed their mind, found the product cheaper elsewhere, decided they didn't like the purchase, or had no use for it.
• The incorrect size was ordered or misuse of the product caused a problem.
• They were aware of the problem with the product before purchasing it (however, they may still be entitled to a repair, replacement, or refund for a different issue that was not disclosed prior to purchase).

If you encounter a product fault, please notify Little Shop of Horrors Costumery as soon as possible by sending clear photographs of the defect. This notification must be made before the item has been worn or used.

To qualify for a replacement, the faulty item must be returned to our store within 7 days of purchase. Please follow these guidelines to facilitate your exchange:

• The item must be unworn and returned in its original packaging.
• A valid receipt must be included with the return.
• Items that have been worn or used cannot be accepted for exchange or replacement.

We strive to provide excellent service; however, please note that aggressive or abusive behavior towards our staff will not be tolerated.

While all items at Little Shop of Horrors Costumery undergo rigorous quality checks, we recognize that damages may occur during transit for online purchases. We strongly recommend that you inspect your items immediately upon arrival.

If you discover any damage, please contact us within 24 hours at shop@littleshopofhorrors.com.au, including clear photographs and a detailed description of the damage.

Upon receipt of your email, we will review the provided information to determine whether a refund will be issued or if a replacement item will be provided. Please be aware that we may require the return of the damaged goods in order to process the refund.

Please note that refunds for postage costs are not available.

At Little Shop of Horrors Costumery, we do not offer a layby service. However, if management exercises discretion, a downpayment may be accepted to hold a product. Please note that any deposit made for this purpose remains non-refundable.

We are pleased to offer flexible payment plans through the following methods where available:

• ZIP
• Afterpay
• PayPal Pay in 4

We also accept Visa, Mastercard, American Express and Cash payments.

$5 Vouchers Valid for 3 Months. One per person, per transaction over $25

Please note that Halloween costume rentals are limited to a two-day hire period during the Halloween season, in accordance with our designated pickup and drop-off schedule. You will be informed of our Halloween schedule at the time of reservation. Costumes for the peak week of the year must be collected at the date and time specified during the booking process. Additionally, costumes must be returned promptly on the scheduled return date and time.

If you are unable to adhere to the scheduled drop-off and fail to return the costume as agreed, you will be liable to reimburse the next customer who is affected by the delay, as outlined in our terms and conditions.

Extended rentals may be available on request.

Appointments & Fitting Room Closure:
During the busiest week of the year, Halloween, our fitting rooms are exclusively reserved for customers purchasing from our retail range in-store. As a result, costume rentals will not be available on Halloween weekend.

We strongly recommend that customers plan ahead and secure their costumes early to avoid disappointment, as Halloween costumes tend to book out well in advance.

To secure each individual costume reservation at Little Shop of Horrors Costumery, a non-refundable deposit of 50% of the total hire fee is required. Please note that we have a strict no refund policy, and store credit is not offered.

Deposits and payments are strictly non-refundable for any reason, including but not limited to:

• Change of mind
• Party cancellations
• Illness
• Postage delays beyond our control
• Early returns
• If the item or hire remains unworn or unused

Deposits and payments are also non-transferable and may not be applied to another customer’s order or the balance of a different costume hire. This restriction applies to all in-store departments, including but not limited to costume hires, retail stock, makeup parlour, wig styling, and custom orders. There are no exceptions to this policy, so please choose carefully.

Once a costume hire item leaves our store, the transaction is considered final. In the event that a customer fails to collect their reserved costume on the scheduled date, they forfeit their 50% deposit and remain liable for the remaining balance, which may be charged to the Hirer’s credit card without further notice.

Little Shop of Horrors Costumery reserves the right to refuse hire at our discretion. This may include, but is not limited to, certain themed events or situations that present a higher likelihood of damage to our costumes (e.g., bucks nights, Mad Mondays, or those who smoke heavily). We appreciate your understanding of the care and effort that goes into our costumes and hope to provide a positive experience for all our customers.

Costume rentals will be processed only after the completion of the Rental Agreement and the signing of the Terms and Conditions. A valid driver's license and credit card must be provided by the Hirer and maintained on file. Each Hirer must enter the agreement in their own name and use their own security information. Costumes cannot be rented under another person's name or credit card.

The Hirer’s credit card information will be recorded in our POS booking system, and the Hirer authorizes charges without prior notice for any incurred fees, including but not limited to overdue fees, administrative fees, non-return fees, replacement fees, and repair fees. Refer to the Late, Damages & Replacement Charges section for detailed costs.

For Hirers under 25 or residing outside the Mornington Peninsula, a Guarantor may be required to provide an additional credit card for security or a cash bond may be necessary at the discretion of Little Shop of Horrors Management.

Please note that we do not accept cash bonds alone for costume hires. Many of our costumes exceed a value of $1,000, and a cash bond would not suffice to cover potential damages or replacement costs.

Little Shop of Horrors Costumery has a no refund policy. We do not offer store credit.

Deposits & Payments are strictly non-refundable for any reason including but not limited to change of mind, party cancellations, illness, postage delays out of our control, early returns and/or in the event an item or hire remains unworn or unused.

Deposits & Payments may not be transferred between customers or paid to the balance of another costume for any reason.

1. Agreement to Terms:
By making a booking over the phone and utilizing manual credit card payment, institutes a binding contract, the customer acknowledges and agrees to adhere to our Terms & Conditions. This includes all policies, which notably encompass our no refund policy.

2. Recording of Calls:
All phone calls are recorded for security purposes. These recordings will be retained and serve as an acknowledgment and agreement of a verbal contract between the customer and Little Shop of Horrors.

3. No Refund Policy:
Due to the nature of our services and the custom items provided, we maintain a strict no refund policy. Customers are advised to ensure their selections are correct before completing their booking.

4. Liability Waiver:
Customers acknowledge that they have read and understood these Terms & Conditions and accept them in full.

1. Authorization of Payment:
For any bookings made by staff members using a business or owner's credit card, this constitutes a guarantee that the business owner or credit card holder has provided their full permission for the staff member to use the credit card on their behalf.

2. Agreement of Policies:
By allowing the use of their credit card, the business owner or credit card holder agrees to be bound by all policies set forth by Little Shop of Horrors, including but not limited to our no refund policy.

3. Liability:
The business owner agrees that they maintain ultimate responsibility for all charges incurred under their credit card and that the agreement is binding upon them.

Little Shop of Horrors Costumery understands that wear and tear is part of the costume hire business and it is at our discretion whether an item is deemed damaged or falls under wear and tear. Damages must be paid for, see fee schedule for approximate cost.

To avoid additional fees caused by damage, DO NOT:

• Use pins or make any alterations to costumes, wigs or accessories.
• Engage in rough play with weapons or accessories causing damage.
• Smoke while costumes are in your possession. Some items (especially masks) absorb and retain cigarette smoke odour. We have a zero tolerance towards cigarette odours due to our strict hygiene and quality procedures.
• Get makeup, special effects products or paint on costumes. We can provide advice on which products to use to avoid staining.
• Only wear costumes that are size appropriate. Broken zips, split seems and/or treading on pants and skirt/dress bottoms will incur repair fees.

Our costume collection does not consist of cheap, throwaway items. Our collection has been custom tailored, sourced from rare vintage pieces or are Collectors Edition Licensed Replicas. Replacement and repair charges reflect the cost and time involved in sourcing or tailoring the item(s) that have broken, lost or stolen and due to the high value of each of our costumes, repair and replacement costs do not come cheap. We do not like having to charge our customers when mistakes happen, but we must do so to keep our collection at the highest standard.

Charges, including Late fees, Admin Fees, Repair costs and Replacement costs will be charged to the hirers credit card as accrued and without notice, as per Rental Agreement.

The hirer is also liable for all costs incurred by us to refund any other customer which is affected by the lateness, damage or non return of their hire.

Little Shop of Horrors management will make every attempt to contact the hirer to avoid escalation, but if the hired costume has not returned by the due date on the Rental Agreement and the hirer has not contacted us to arrange return, or ghosts us, the costume will be deemed as stolen by the Hirer and reported to police as theft. Little Shop of Horrors will take all action necessary to recover property and all costs incurred due to theft of our property including police and legal action. The hirer will be liable for all costs involved including legal fees and debt collection fees.

Non return will result in late fees charged (see Late Fees), plus full replacement value plus administration costs, all of which will be charged to credit card with no further notice, as accrued. The hirer will also be liable for all costs incurred by us to refund any other customer reservations.

IMPORTANT: Ghosting our attempts to contact you, or failing to communicate with us regarding your return, will escalate the matter significantly faster. We understand that unexpected circumstances can occur and we are always willing to be flexible when customers maintain open communication. However, if you ignore our attempts to reach you, we will promptly deem the costume as stolen and commence the recovery process. This includes reporting the matter to police, applying all relevant fees, and charging the replacement value to your credit card immediately at our discretion.

For the purpose of this agreement, “Ghosting” refers to any situation where the hirer fails to respond to our attempts to contact them regarding an overdue return. This includes ignoring or not replying to phone calls, voicemail messages, text messages, emails or messages sent through Instagram or Facebook. There are multiple convenient ways for you to reach us via phone call, voicemail message, text message, email, Instagram or Facebook messenger. There is zero excuse for not responding to our attempts to get our property back from you.

POLICY:

Ghosting our attempts to contact you, or failing to communicate with us regarding your return, escalates the matter significantly faster. We understand that unexpected circumstances can arise and we are always willing to be flexible when customers maintain open communication. However, if you ignore all contact, we must act in accordance with our security procedures and consider the costume to be non-returned or stolen.

RECOVERY & ESCALATION:

If we receive no response after three attempts to contact you, the matter is classified as Ghosting. Once Ghosting has occurred, the hire automatically escalates to Non-Return / Stolen at 7 days overdue. At this point:

• The credit card provided as your Security Guarantee will be charged the Full Replacement Value of the costume.
  
• All applicable late fees, admin fees and recovery fees outlined in our T&Cs will be applied.
  
• A formal police report for theft will be lodged in the hirer’s name.
  

See Replacement, Damage & Breach of T&C Charges for costs incurred for non-return of costume hire and breaking of your hire contract. Replacement value of costumes individual item / full replacement cost: starting at $25 and up to $2500 depending on the costume. This may also include the cost of the fastest available shipping method to ensure we receive the replacement as soon as possible.

IMPACT ON OUR BUSINESS:

Incidents of Ghosting cause our small business unnecessary stress and prevent us from servicing other customers. We are a two-woman team operating a very busy store and rely on the timely return of our products. Lack of respect by way of failure to communicate creates avoidable workload and places us in a position where we must take serious and immediate action that would not have been required had even basic communication been maintained.

The Recovery Procedure outlines the steps taken by Little Shop of Horrors when a hired costume, or any part thereof, is not returned by the due date, is returned late, has been damaged beyond fair wear and tear, or when all attempts to contact the hirer have been ignored (Ghosting). This procedure exists to protect our business, our property and the security guarantee provided by the hirer at the time of booking.

1. OVERDUE AND INITIAL CONTACT ATTEMPTS

If a costume has not been returned by the agreed return date, we will attempt to contact the hirer via SMS, phone call and email. These attempts are logged. Communication charges apply for each attempt.

We expect the hirer to respond promptly. Failure to respond escalates the matter significantly faster.

2. CLASSIFICATION AS GHOSTING

If no reply is received after three contact attempts, the hirer is classified as Ghosting. Ghosting removes any eligibility for flexibility or leniency.

Once Ghosting is established, the hire automatically escalates to Non-Return / Stolen at 7 days overdue.

3. ESCALATION OF FEES

Once the Recovery Procedure has begun, the following fees apply:

• Daily Admin Fee (50 percent of the hire price per day)
  
• Communication Charges ($20 per SMS, email or call)
  
• Late Fees as outlined in our Schedule of Fees
  Additional fees continue to accumulate until the matter is resolved.
  

4. ASSESSMENT OF DAMAGE, LOSS OR PARTIAL RETURN

If a costume, or any part of it, is lost, stolen, missing, damaged or returned in unacceptable condition, an assessment is required.

Some items require time to assess properly, particularly custom-made, vintage or matching set pieces. We reserve the right to conduct a fair valuation which may take several days or more.

5. DETERMINATION OF REPAIR VS REPLACEMENT

The decision to repair a costume or replace it entirely is at the sole discretion of Little Shop of Horrors management.

Individual item or full costume replacement costs are outlined in the Schedule of Fees. Fastest-available shipping may also be charged to ensure prompt replacement.

6. CHARGING THE SECURITY GUARANTEE

Once fees, repair costs or replacement costs have been determined, the total amount will be charged directly to the credit card provided as your Security Guarantee, without further notice.

This includes recovery costs, repair charges, replacement costs, communication charges and all accumulated late/admin fees.

7. POLICE REPORT FOR NON-RETURN / THEFT

At 7 days overdue with no communication, or 14 days overdue in any circumstance, the costume is deemed non-returned / stolen.

We will file a police report for theft in the hirer’s name and proceed with the full replacement charge as outlined in our Schedule of Fees.

8. EXTERNAL DEBT COLLECTION AND LEGAL PROCEEDINGS

If internal recovery attempts fail, or if the hirer continues to ignore all communication, we will escalate the matter to an external debt collection agency and begin formal legal recovery. All associated costs, including agency fees, legal fees, admin fees and the full replacement value of the costume, will be added to the hirer’s balance and become the hirer’s responsibility in full. This process will continue until the debt is recovered in its entirety.

9. NO EXCEPTIONS

This procedure applies to all hirers equally.

There are multiple convenient ways to contact us, and we expect hirers to maintain basic communication. Non-response leaves us no choice but to follow this process in full.

If hired costumes, or any part of them, are lost, stolen, not returned or damaged beyond fair wear and tear during the hire period, the hirer is liable for all costs associated with recovery, repair or replacement. Extended hire charges will apply for the duration that the costume is being recovered, repaired or replaced, in addition to all relevant administration fees.

Please note that the cost of repair or replacement may not be determined immediately. Some items require proper assessment, particularly those that are custom-made, vintage or part of a matching set. We reserve the right to conduct a fair and accurate valuation, which may take several days or longer. Once the amount has been confirmed, the repair or replacement cost will be charged directly to the credit card provided as your Security Guarantee, without further notice.

The determination of whether an item can be repaired or requires full replacement is at the sole discretion of Little Shop of Horrors management.

We will pursue recovery to the fullest extent available.

FEES, CHARGES & RECOVERY COSTS

LATE FEE
Full price of costume hire every 3 days, or 33% per day.

INDIVIDUAL ITEM REPAIR / REPLACEMENT COST
The cost to replace a single component of a costume ranges from $25 up to $1500, depending on the item. All repair or replacement incidents will also incur a $50 administration fee, in addition to the cost of repair, replacement or any associated charges.

FULL COSTUME REPLACEMENT COST
The cost to replace an entire costume ranges from $300 up to $3000, depending on the costume. 

ADMIN FEE
A late fee of 50 percent of the hire price per day will be charged for each day the costume remains overdue.

COMMUNICATION CHARGE
A fee of $20 per SMS, email or phone call will be applied for each attempt we make to recover our property.

INSUFFICIENT FUNDS FEE
A fee of $15 will be charged each time we attempt to process a payment and the transaction is declined due to insufficient funds.

NON-RETURN HANGER
$10.00. We just want our hangers back!

DEBT COLLECTION & LEGAL COSTS
Should internal recovery efforts fail, we will enforce payment through an external debt collection agency and through formal legal recovery processes. All costs involved will be added to the amount owing, including the full replacement value of the costume, all admin and communication fees, all fees charged by an external debt collector, and all legal costs incurred. The hirer is responsible for every cost in full.

All charges accrue from the date they are incurred. All communication attempts are logged and recorded, and all related costs become immediately due and payable in full.

Visit this page for information and T&Cs regarding postage for our costume hires: https://littleshopofhorrors.com.au/pages/return-postage-of-costume-hire.html

Historically, our costume rentals have been limited to customers who visit our store for fittings with our stylist; for certain costumes, this policy remains in effect. We require customers to provide size information and photographs when requested to ensure an accurate fit. Please understand that our procedures and requirements are in place for a reason, and we adhere to them strictly.

Please visit this page for all of the information you need: https://littleshopofhorrors.com.au/pages/return-postage-of-costume-hire.html

Customers are responsible for inspecting costumes before returning them and ensuring that no personal belongings are left inside. Little Shop of Horrors does not maintain a Lost Property box and is not liable for any personal items accidentally returned with costumes.

Little Shop of Horrors Costumery shall not be held liable for any injuries or damages that may arise from the hiring, use, or wearing of our costumes and products. Our costumes may contain materials such as latex, flammable substances, sharp edges, or components that may not be suitable for children.

It is the responsibility of the Hirer and any individuals using our products to assess the suitability and safety of the costume prior to use. By hiring our costumes, the Hirer acknowledges the inherent risks associated with costume wear and agrees to release Little Shop of Horrors Costumery from any liability related to such risks.

It's rather difficult to think on your toes every day coming up with 100 ideas from pirates to popstars as well as run every aspect of our big and busy store! Our consult service gives us time to organise some great options for you ahead of time, and ensures the costumes you are looking for are available for you to try on. And to be honest, we’ve had our fair share of time wasters, customers trying on 20 outfits "just for fun" and doing a runner leaving a pile of our beloved garments piled on the floor..

This is the best way to run our business going forward with just the two of us running every aspect of our large and busy store, with a focus on servicing our customers to the best of our ability is by appointment. Introducing our consult service has been a welcome change to help us be more efficient with our time and to help our customers find their perfect costume, first time. And of course in a busy store like ours, having a day of appointments spaced apart pleasantly avoids the dreaded bottle neck and waiting times to access our fitting rooms that often occurs.

Your first appointment runs for 30 minutes, allowing plenty of time to explore the collection with our stylist who will assist you in making your selections and trying them on. There is a $30 consultation fee payable at the time of booking, which can be applied in store towards your costume hire. This means your private styling appointment is essentially free.

Each consultation allows for three costumes per person in the 30 minute timeframe. Feel free to arrive a little earlier if you would like to browse through our store so you do not cut into your appointment time. If you do not succeed on your first visit, we will send you home with a list of characters to research and happily welcome you back for a second go.

Please note: the $30 booking fee must be redeemed at your appointment by reserving or hiring a costume. If you do not book during your consultation, the fee is used to remunerate your stylist for their time. If you choose to book in the future, whether one day, one week or one year later, the costume hire will be at full price with no credit carried forward.

Also note: if after your consultation and reservation you decide to change your mind and start over, a second consultation must be booked and paid for. This second consultation fee is not redeemable on your costume. Our stylists time and service are valuable, and it is important that they are respected and fairly paid for.

Short answer, no.
Long answer, we give each and every customer the best service we can provide and do our utmost to find the perfect costume for you during your appointment. Our time, planning, experience, & customer service are valuable, consultation payments are not transferable. Refunds are not available. For appointment cancellations with less than 48 hours notice, your deposit is void. For cancellations with more than 48 hours notice, your deposit will be applied as a credit on your account to be used to rebook for aother time <3 months.

A non-refundable deposit ranging from 50% to 100% of the total order value is required to secure your custom order with Little Shop of Horrors Costumery. All deposits and payments made for custom orders are strictly non-refundable.

Custom orders will be completed within the timeframes specified on the product pages, as different products are sourced from various suppliers, some of which are custom made. These timeframes typically range from 2 days to 6 weeks; please refer to the product details for specific information.

In most cases, once a custom order has been placed with our stockists, no changes can be made. By placing a custom order, you acknowledge and accept these terms.

This policy outlines the procedures for collecting orders placed over the phone and processed with a credit card, ensuring the security of our customers and protecting against credit card fraud. To maintain a secure transaction process and safeguard our customers against credit card fraud, all customers collecting orders made over the phone using a credit card must adhere to the following requirements.

Requirements for Collecting Orders:

Order Confirmation:

Customers must provide an order confirmation number at the time of collection. This number will be provided to the customer at the time of order placement.

Identification Verification:

Valid identification is required for order collection. Customers must present:

1. A valid driver’s license or government-issued ID.
2. The credit card used to place the order.

Signature Requirement:

1. Customers must sign a receipt to confirm the collection of their order. This signature will serve as proof of collection and acknowledgement of receipt.

Fraud Prevention:

1. If the presented identification or credit card does not match the information provided during the order placement, the order will not be released until verification is completed.
2. In cases of suspected fraud, the transaction will be reported to the authorities, and the order will not be fulfilled.

By following these procedures, we enhance the security of our transactions and provide peace of mind for both our customers and our business.

At our small business, customer satisfaction is our top priority. Whether your product is in-store or sourced from our supplier, rest assured that we handle each order with the utmost care. Orders are typically processed and packed within 1-5 business days, as indicated on the product page. Please note that during peak periods, like Halloween, processing times may vary. Special item orders, such as Custom Styled Lace Front Wigs, may require up to 6 weeks for delivery.

Once your order is packed, you will receive a tracking number for shipment visibility. We primarily use Australia Post and StarTrack for deliveries, but may use alternative couriers as needed to ensure timely and secure delivery of your order. For any queries or concerns regarding the handling and delivery of your order, please reach out to our customer service team for assistance. Returns and Refunds Policy can be found at the top of this page.

Your privacy is of utmost importance to us. Little Shop of Horrors Costumery collects personal information from you, including but not limited to, your full name, address, driver's license details, credit card information, and email address. By providing this information, you consent to our use of your personal data for the following purposes:

1. To facilitate the rental of costumes to you.
2. To prevent theft of our costumes.
3. To recover costs incurred for the repair or replacement of our costumes.
4. To maintain a client relationship with you.

We assure you that we will never share your personal information with any third parties, individuals, or businesses without your explicit consent.

Additionally, the Hirer agrees that any photographs or images taken during your rental experience may be used by Little Shop of Horrors Costumery on our website, social media platforms, and in print materials.

Full Privacy Policy CLICK HERE

To secure your appointment for makeup or wig services at Little Shop of Horrors Costumery, a non-refundable deposit of 50% of the total service cost is required at the time of booking. This deposit guarantees your appointment and allows us to allocate the necessary resources and time to provide you with exceptional service.

Please be aware of the following terms regarding your appointment:

• Cancellation Policy: If you need to cancel your appointment, we kindly request that you notify us at least 48 hours in
  advance. Cancellations made less than 48 hours prior to the scheduled appointment, as well as any no-show occurrences, will result in the loss of your deposit; no part of the deposit will be refunded.
  
  
• Rescheduling: If you wish to reschedule your appointment, please contact us at least 48 hours in advance. We will make every effort to accommodate your new appointment time; however, any deposits paid will remain non-refundable and will apply to the rescheduled appointment.
  
  
• Payment Balance: The remaining balance for
  your service will be due at the time of your appointment and can be paid via cash or approved digital payment methods.

By booking your appointment, you acknowledge and agree to these terms. We look forward to providing you with a memorable experience!

It is the responsibility of the client to inform the makeup artist at Little Shop of Horrors Costumery of any known allergies, sensitivities, or medical conditions prior to the appointment. This includes, but is not limited to, sensitivities to specific ingredients, latex, or any other substances that may be used during the application process.

By proceeding with the appointment, the client acknowledges and accepts that they have provided accurate and complete information regarding their allergies and sensitivities. The client agrees to waive any and all claims against Little Shop of Horrors Costumery, its employees, and agents for any adverse reactions or consequences that may arise from the use of products during the application, even if the client has previously disclosed such allergies or sensitivities.

We emphasize the importance of transparent communication to ensure a safe and enjoyable experience. If you have any questions or concerns regarding our products or procedures, please feel free to discuss them with your makeup artist before the application begins.

To secure your photography session at Little Shop of Horrors Photography Studio, a non-refundable deposit of 50% of the total session cost is required at the time of booking. This deposit confirms your appointment and allows us to allocate time, resources, and studio access to provide you with a personalised and professional experience.

Please note the following terms regarding your booking:

Cancellation Policy:
If you need to cancel your session, we ask that you notify us at least 48 hours in advance. Cancellations made with less than 48 hours’ notice, or failure to attend your scheduled session (no-show), will result in the forfeiture of your deposit / payments made.

Rescheduling:
To reschedule your session, please contact us at least 48 hours in advance. We’ll do our best to accommodate a new appointment time. Any deposits paid will remain non-refundable, but can be transferred to your rescheduled session.

Payment Balance:
The remaining balance for your session is due 7 days prior to your appointment and can be paid using any of our standard in-store payment options.

By booking a photography session, you acknowledge and agree to these terms. We can’t wait to create something unforgettable with you.

All images captured by Little Shop of Horrors Costumery Pty Ltd (and/or representatives or assigns) remain the full intellectual property and copyright of the photographer. Clients may not claim ownership, sell, alter, reproduce, or use these images for any commercial or self-promotional purposes without express written consent.

Photographs taken in-store or on location may include costumes, wigs, makeup, and other products belonging to Little Shop of Horrors Costumery Pty Ltd. These images may be used for internal or public-facing purposes including, but not limited to: look books, social media, website content, print advertising, online advertising, editorial, illustration, and promotional materials.

Following your photoshoot, a proof gallery will be made available where you can view your unedited images and select the ones included in your package. These proofs are lightly processed and intended for selection purposes only.

Additional edited images may be purchased separately. Instructions will be provided for making your selections and ordering extra images if desired.

Proof images must not be downloaded, shared, screenshotted, edited, cropped, filtered, or used in any way. All proofs remain the sole property of the photographer and are protected under copyright law. Removing, altering, or obscuring watermarks is strictly prohibited and constitutes a breach of copyright.

Proof Gallery Access
Your online proof gallery will be available for 30 days following your photoshoot. During this time, you’re welcome to select your favourite images for editing and purchase. We recommend completing your selection within this timeframe to avoid additional fees.

Gallery Extensions & Reactivation
If your gallery expires, we may be able to retrieve it from our archives. A $45 admin fee applies for unarchiving and reactivating expired galleries & your RAW files. Please note that files are not kept indefinitely, and reactivation may not be possible beyond a certain point.

Final Image Delivery
Once selections are confirmed, professionally retouched images will be delivered digitally within 2–4 weeks, depending on editing requirements and seasonal workload. Please allow extra time during peak periods.

File Retention & Deletion
Final edited images are stored for up to 24 months from the date of delivery. After this period, all files - including unpurchased proofs and RAW images - may be permanently deleted without notice.

We strongly recommend downloading and backing up your final images upon delivery, as file recovery is not guaranteed once the storage window has passed.

Clients who receive final, edited digital files are granted personal use rights only. Images may be shared or printed for personal use, but may not be used in portfolios, advertisements, business use, self-promotion, resale, or third-party publication without prior written permission.

Watermarks must not be cropped, removed, or obscured from any images under any circumstances. Image alterations such as cropping, colour adjustments, or applying filters are strictly prohibited.

Any time photos taken by or at Little Shop of Horrors Costumery are used or shared online, proper credit must be given, and the business must be tagged. The following credits are required for all uses on social media or digital/print platforms:

Photo by Little Shop of Horrors CostumeryTag: @littleshopofhorrorscostumery

Any use of images for self-promotion, including portfolio use, during or after your time with Little Shop of Horrors Costumery Pty Ltd (volunteer or paid), is not permitted. Use of photographs for personal branding, client solicitation, or poaching is grounds for immediate dismissal and/or legal action.

You acknowledge that images taken of you may be used in a variety of public and promotional contexts and waive any right to object to their usage, manipulation, or association with illustrative or editorial content. You agree not to initiate claims, proceedings, or demands against the photographer or business in relation to lawful use of the imagery.

1. Booking and Payment
   All bookings for our in-store character experiences require a non-refundable payment in full at the time of booking.
   
   
2. Rescheduling Policy
   While we understand that circumstances may arise, please note that any customer wishing to reschedule their appointment will incur a 50% rebooking/cancellation fee. This fee is necessary to compensate for our entertainer's prior commitment and ensure that Little Shop of Horrors does not incur a loss.
   
   
3. Impact on Availability
   When you secure a booking, that specific time slot is reserved for you, preventing other customers from making an appointment. Therefore, last-minute cancellations or rescheduling can adversely affect other customers seeking appointments, as well as our staffing and booking processes.
   
   
4. Understanding and Acknowledgment
   By booking an appointment, you acknowledge and agree to these terms and conditions, ensuring a smooth experience for both customers and our entertainers.

1. Acknowledgment of Risk
By booking an appointment for yourself or your child for our character experiences, you acknowledge and accept that participation carries inherent risks, including but not limited to injuries during interactions, property damage, and skin irritations resulting from household or kitchen ingredients, as well as face paint, glitter, and other cosmetics used during the experience.

2. Parental Consent
Parents and guardians booking for their children confirm that they have read and understood this waiver on behalf of their child. By proceeding with the booking, they agree to the terms stated herein.

3. Waiver of Liability
You hereby release, waive, and discharge Little Shop of Horrors, its owners, employees, affiliated parties, and entertainers from any claims, liabilities, losses, or damages arising out of or in connection with any injuries, skin irritations, or property damage incurred during participation in activities associated with our character experiences.

4. Consent for Photography
You give consent for Little Shop of Horrors to photograph or record your participation in character experiences, which may be used for promotional purposes. If you do not wish to be photographed, please inform us prior to your experience.

5. Indemnification
You agree to indemnify and hold harmless Little Shop of Horrors from any and all claims, losses, damages, or expenses (including legal fees) arising out of any claims made by you or any other party relating to your participation in our character experiences.

6. Acceptance of Terms
By confirming your booking, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

This program is available for registered parties and events booked through Little Shop of Horrors.

The organiser must register their event with us in advance using our enquiry form or by phone.

Guests on your registered list receive 10% off their costume hire when they mention your party at the time of booking.

A minimum spend of $100 per guest applies for both the discount and to count toward organiser rewards.

Organiser Rewards

Each guest who qualifies (full costume hire, minimum $100 spend, and mentioned your party at booking) counts toward your tally.

Rewards are earned as follows:
10 guests = $100 credit
15 guests = $150 credit
20 guests = $200 credit
Each additional 5 guests = +$50 credit

Credit can be used toward costume hire, makeup services, or studio photography at Little Shop of Horrors.

Register your event with us by filling out the enquiry form or calling (03) 5977 1288.

We’ll set up your party in our system and provide you with a catalogue link and imagery to share with your guests.

Guests must mention your event name when booking so their hire is linked to your party.

Organiser credit is:

1. Valid only for the registered party and must be used by the registered party host
2. Non-transferable
3. Not redeemable for cash
4. Only full costume hires qualify. Retail items, accessories, or partial hires do not count.
5. Discounts and credit cannot be combined with any other offers.
6. Little Shop of Horrors reserves the right to amend or withdraw this program at any time.