RETURNS POLICY

RETURNS

Please note that all sales with Little Shop of Horrors are final and therefore non-refundable. We do not accept returns for any reason including but not limited to change of mind, party cancellations, item not worn etc, so please ensure you choose carefully before purchasing. This is a very common policy among small businesses, and aggressive behaviour in regard to your thoughts on our policy will not be tolerated.

Due to the sanitary needs associated with makeup, face paints, special effects products, wigs, contact lenses, hosiery and similar items at our discretion, returns/exchanges are not accepted, and all transactions
are final.

PRODUCT FAULTS

If, on the rare occasion, there is a product fault, please contact us with photos immediately (before wear!) and return to store within 7 days of purchase to receive a replacement item. Faulty items must be returned unworn, in original packaging and with receipt. Worn items will not be accepted. Aggressive behaviour will not be tolerated.

DAMAGES DURING TRANSIT

While all of our items are quality checked, we cannot rule out the possibility of damages which may occur during transit for online
purchases. Please ensure you inspect your items immediately upon their arrival and contact us within 24 hours if the item is damaged. Please email shop@littleshopofhorrors.com.au with photos and a description of the damage.

Once we've received your email with the photos & description of the damages then we will decide if a refund will be granted or if the item will be replaced. Please note, we may request the goods to be returned in order to process the refund. Postage cost refunds are not available.

COSTUME STYLING APPOINTMENTS

WHY DO YOU PREFER BOOKED APPOINTMENTS?

It's rather difficult to
think on your toes every day coming up with 100 ideas from pirates to popstars as well as run every aspect of our big and busy store! Our consult service gives us time to organise some great options for you ahead of time, and ensures the costumes you are looking for are available for you to try on. And to be honest, we’ve had our fair share of time wasters, customers trying on 20 outfits "just for fun" and doing a runner leaving a pile of our beloved garments piled on the floor..

This is the best way to run our business going forward with just the two of us running every aspect of our large and busy store, with a focus on servicing our customers to the best of our ability is by appointment. Introducing our consult service has been a welcome change to help us be more efficient with our time and to help our customers find their perfect costume, first time. And of course in a busy store like ours, having a day of appointments spaced apart pleasantly avoids the dreaded bottle neck and waiting times to access our fitting rooms that often occurs.

BOOKING COST & INFO

Your first appointment runs for 30 minutes allowing plenty of time to explore the collection
with our stylist to assist you in making your selections and trying them on. There is a $30 consultation fee payable at the time of booking that can be used in store towards your costume hire. Which means your private styling appointment is essentially.. Free.

Each consultation allows for 3 costumes per person, in a 30 minute time frame. Feel free to arrive a little earlier if you wish to have a look through our wardrobes as to not eat into your appointment time, and keep in mind that if you do not succeed on your first visit, we will send you home with a list of characters to research and welcome you back for a second go.

PLEASE NOTE If following your consultation and costume reservation, you decide to change your mind and start again, you will be required to book and pay for a second consultation which will not be redeemable on your costume. Our time and service is valuable and we deserve to be remunerated.

IS THE APPOINTMENT PAYMENT REFUNDABLE?

Short answer, no.
Long answer, we give each and every customer the best service we can provide and do our utmost to find the perfect costume for you during your appointment. Our time, planning, experience, & customer service are valuable, consultation payments are not transferable. Refunds are not available. For appointment cancellations with less than 48 hours notice, your deposit is void. For cancellations with more than 48 hours notice, your deposit will be applied as a credit on your account to be used to rebook for aother time <3 months.

COSTUME HIRE

Our costume hire collection is one of a kind, meticulously curated over ten years, and a lifetime of passion for movies and pop culture. We custom tailor every piece to replicate our favourite characters, you simply won’t find another collection like it, anywhere. Our collection is our passion, and more of a museum of the characters we love than just your average costume store. Our costumes are quite valuable, and we take the hiring of them very seriously, to ensure we protect our investment and to make sure our future customers receive the highest level of quality we can provide.

If you do not feel comfortable with our policies, that's totally ok!
Please feel free to visit our store and shop our enormous range of costumes available to purchase, rather than hiring.

Thank you for appreciating that our costume hire collection is a valuable and precious investment for our small business and for treating our costumes with the utmost care and respect while in your possession.

COSTUME HIRE RESERVATION & REFUND POLICY

A 50% non-refundable deposit must be left to secure each individual costume reservation. Little Shop of Horrors Costumery has a no refund policy. We do not offer store credit.

DEPOSITS & PAYMENTS

  • Are strictly non-refundable for any reason including but not limited to change of mind, party cancellations, illness, postage delays out of our control, early returns and/or in the event an item or hire remains unworn or unused.
  • May not be transferred between customers or paid to the balance of another costume for any reason.
  • Administration, Consult and Postage payments are strictly non-refundable.
  • Are strictly non-transferable between in-store departments (Eg: Costume Hires, Retail Stock, Makeup Parlour, Wig Styling, Custom Orders etc) No exceptions. Please choose carefully.
  • When a costume hire item leaves our store, the transaction is considered final. See DEPOSITS & PAYMENTS above.
  • Customers that are a no show to collect their costume on the reserved date, forfeit their 50% deposit and are liable to pay the remaining balance owing on their costume, which may be charged to the hirers credit card with no further notice.
  • We reserve the right to refuse hire. This may include but is not limited to certain themed events or situations that have a higher likelihood of damage to our costumes eg; bucks nights or Mad Mondays, heavy smokers or those who don't appreciate the hard work and love that goes into what we do.

SECURITY DEPOSIT / BOND

Costume hires will be released when Rental Agreement is completed and signed, please bring your Drivers License and Credit Card for this process. We do not hold a bond for our costume hires, with many of our costumes valued at $1000+, a cash bond simply will not cover any issues that may arise. The hirers Drivers License and Credit Card must be presented at time of reservation or collection, we cannot release costumes without them. Each customer must hire in their own name with their own security information on file and signature on Rental Agreement – this avoids issues if damages occur.

The hirer’s credit card information will be captured on booking profile. The credit card will be used without notice, to process all fees and charges incurred should issues arise, please see LATE, DAMAGES & REPLACEMENT CHARGES information below.

LATE, DAMAGES & REPLACEMENT CHARGES

Our costume collection does not consist of cheap, throwaway items. Our collection has been custom tailored, sourced from rare vintage pieces or are Collectors Edition Licensed Replicas. Replacement and repair charges reflect the cost and time involved in sourcing or tailoring the item(s) that have broken, lost or stolen and due to the high value of each of our costumes, repair and replacement costs do not come cheap. We do not like having to charge our customers when mistakes happen, but we must do so to keep our collection at the highest standard.

Charges, including Late fees, Admin Fees, Repair costs and Replacement costs will be charged to the hirers credit card as accrued and without notice, as per Rental Agreement.

The hirer is also liable for all costs incurred by us to refund any other customer which is affected by the lateness, damage or non return of their hire.

It is the Hirer’s responsibility to familiarise themselves with our policies, By hiring the Hirer agrees to our Terms & Conditions. Aggressive behaviour will not be tolerated.

LATE FEES

Costumes must be returned by the agreed due date. Full hire price charged per 3 day period. After 2 weeks costume will be deemed non-returned/stolen. See below Non-Return of Costume costs.

Extended hires will be charged at the same rate as above.

DAMAGES

Little Shop of HorrorsvCostumery understands that wear and tear is part of the costume hire business and it is at our discretion whether an item is deemed damaged or falls under wear and tear. Damages must be paid for, see fee schedule for approximate cost.

To avoid additional fees caused by damage, DO NOT:

  • Use pins or make any alterations to costumes, wigs or accessories.
  • Engage in rough play with weapons or accessories causing damage.
  • Smoke while costumes are in your possession. Some items (especially masks) absorb and retain cigarette smoke odour. We have a zero tolerance towards cigarette odours due to our strict hygiene and quality procedures.
  • Get makeup, special effects products or paint on costumes. We can provide advice on which products to use to avoid staining.
  • Only wear costumes that are size appropriate. Broken zips, split seems and/or treading on pants and skirt/dress bottoms will incur repair fees.

REPLACEMENT CHARGES

If hired costumes or part thereof are lost, stolen, not returned or damaged beyond fair wear and tear during the hire period, the hirer is liable for all costs to recover, repair or replace the costume, plus extended hire charges (see above) for the duration of the period which the costume is being recovered/repaired/replaced, plus admin fees.

APPROXIMATE DAMAGE & REPLACEMENT COSTS

LATE FEES: FULL HIRE PRICE PER 3 DAY PERIOD

REPAIR COST: <$1000.00.

INDIVIDUAL ITEM / FULL REPLACEMENT COST: <$2500.00
(Plus fastest shipping method so we receive item ASAP)

ADMIN FEE: 50% OF HIRE COST OR $50 PER HOUR
(Whichever is greater)

NON-RETURN HANGER: $10.00

Determining if damages require repair or full replacement is at the discretion of Little Shop of Horrors management.

NON-RETURN OF COSTUME

Little Shop of Horrors management will make every attempt to contact the hirer to avoid escalation, but if the hired costume has not returned by the due date on the Rental Agreement and the hirer has not contacted us to arrange return, or ghosts us, the costume will be deemed as stolen by the Hirer and reported to police as theft. Little Shop of Horrors will take all action necessary to recover property and all costs incurred due to theft of our property including police and legal action. The hirer will be liable for all costs involved including legal fees and debt collection fees.

Non return will result in late fees charged (see Late Fees), plus full replacement value plus administration costs, all of which will be charged to credit card with no further notice, as accrued. The hirer will also be liable for all costs incurred by us to refund any other customer reservations.

COSTUME HIRE BY DELIVERY

We have until recently, only hired to customers able to visit us in store for a fitting with our stylist, and with some costumes this is still the case, not everything is able to be
delivered by mail and we do require you to take the time to provide size info & photos when requested so our stylist can ensure a good fit. Please know that we have requirements and procedures for a reason and we adhere to them strictly.

If you would like to request our return delivery service, send us an email with your requested date of hire and your delivery suburb. We will get back to you with a quote and the things we need from you to move ahead with booking your hire. Please note, not all costumes are
available to be hired using this method. We are not able to offer this service during peak periods. Not all hire requests are approved. All decisions remain at our discretion. We only send our costumes using an express service with insurance and signature, due to size, weight and value of our costumes this can be expensive. Other fees or charges may apply. Within Australia only.

Our regular T&Cs and hire procedure apply plus:

COSTS:

Hire price of costume
Minimum 50% Administration / Extended Hire Fee (Dependent on costume and duration etc)
10% Laundry Fairy Charge
Return Postage & Packaging Costs (Express with Insurance & Signature)

While we appreciate you would love to hire our costumes as much as we love offering them, we know you understand that our costumes are a precious and large investment for our business and we will adhere to the above policy strictly. While we do everything in our power to ensure your delivery arrives with ample time before your event, we cannot be held responsible for delays because of Australia Post. We reserve the right to refuse hire, specify delivery and care requirements or request additional information at our discretion.

COSTUME HIRE RETURN / POSTAGE

All costume hires must be returned IN PERSON by the due date, posting costumes back is NOT accepted unless pre-authorised. Call to discuss if you would like to request return postage.

Return postage must be pre-organised before your visit - expect to wait if you decide on this option while in store. Postage will be booked, and paid for during hire process including admin fee. We will provide packaging and return postage label. All packages will be express post, insured for full replacement value and signature on delivery.

Please note not all costumes are available to be hired using this method. We are not able to offer this service during peak periods. Not all requests are approved. All decisions remain at our discretion. We only send our costumes using an express service with insurance and signature, due to size, weight and value of our costumes this can be expensive. You will need to cover all costs including packaging and postage plus an extended duration of hire/admin charge. Other fees or charges may apply.

ORDER HANDLING & DELIVERY

At our small business, customer satisfaction is our top priority. Whether your product is in-store or sourced from our supplier, rest assured that we handle each order with the utmost care. Orders are typically processed and packed within 1-5 business days, as indicated on the product page. Please note that during peak periods, like Halloween, processing times may vary. Special item orders, such as Custom Styled Lace Front Wigs, may require up to 6 weeks for delivery.

Once your order is packed, you will receive a tracking number for shipment visibility. We primarily use Australia Post and StarTrack for deliveries, but may use alternative couriers as needed to ensure timely and secure delivery of your order. For any queries or concerns regarding the handling and delivery of your order, please reach out to our customer service team for assistance. Returns and Refunds Policy can be found at the top of this page.

IMAGE USE / PRIVACY

Your privacy is important to us. We collect personal information about you, including but not limited to, your full name and address, drivers license details, credit card details and email address. You consent to us using your personal information to fulfill functions associated with the hire of costumes to you, prevent theft of our costumes, recover costs incurred due to repair or replacement of our costumes and to maintain a client relationship with you.

We will never share your personal details with any person or business.

The hirer agrees that any photos or images may be used on Little Shop of Horror’s website, social media and/or print materials.

LIABILITY WAIVER

Little Shop of Horrors Costumery cannot be held responsible for any injuries that occur whilst hiring/using/wearing our products. Costumes and products may incorporate latex, flammable materials, sharp edges and/or pieces not appropriate for children.

MAKEUP PARLOUR

A 50% deposit must be left to secure each individual appointment booking. Cancellations and no shows will result in loss of deposit. It is the responsibility of the customer to ensure your makeup artist is aware of any allergies or sensitivities prior to your appointment.

CUSTOM COSTUME & WIG ORDERS

A non-refundable deposit of 50%-100% must be left to secure your custom order. Custom orders will be completed within the time frame agreed upon at time of booking. A rush service may be available for an additional fee upon request. Refunds are not available for custom orders.

COVID19 POLICY

We are beyond grateful to all the beautiful customers who have supported us over the years that COVID19 affected our business, you’ve literally been the reason we’ve managed to survive this far and have been able to keep our doors open. Please note the time for redeeming credits created during lockdowns has now expired.

Terms & Conditions are subject to change at any time.