We’ve recently opened some of our collection for delivery. However, not all costumes are eligible for shipping due to size, fragility, or peak-period limitations. If you’d like to request delivery or return by post, this must be arranged before your in-store appointment or dispatch date.

If approved, your costume will be shipped via Australia Post Express, fully insured for its replacement value and requiring a signature upon delivery. Return postage must be lodged the next business day after your event using the enclosed label and packaging.

Why It Must Be Organised in Advance?

Return postage is not something we can arrange at the counter on the day of pickup. It involves admin time, packaging prep, accurate parcel measurements, insurance declarations and booking through our system - all of which need to be done well in advance.

We’re often juggling multiple bookings and appointments in-store, so we simply can’t stop everything to arrange postage on the spot. If you arrive without having pre-arranged your return shipping, you may experience delays or be asked to return the costume in person.

For a smooth and stress-free experience, we strongly recommend organising your return postage at the time of booking - or letting us know in advance if you’d like to request it.

To lock it in

We require your costume to be reserved with a deposit paid and credit card details captured so we can process the postage costs at least 24–48 hours before collection. This gives us enough time to prepare your costume, safely pack it, weigh the parcel, complete the necessary paperwork, and finalise payment before you arrive. We cannot spend time arranging return postage without a confirmed booking and payment in place. 

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Minimum 24-48 Hours Notice Required

Costume Must be Reserved & Deposit Paid

Credit Card details must be on file for payment

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Unfortunately, no. Return postage strictly must be organised through us using our Australia Post business account. We do not accept third-party shipping labels, personal postage arrangements, or last-minute freight bookings in-store.

This policy is in place for several important reasons:

• fully insured for its replacement value
  
• track the parcel in our system from start to finish
  
• packaged correctly and safely using materials we’ve provided
  
• you and us from loss, damage, or disputes around delivery
  

We understand that some customers have access to their own shipping accounts or may prefer to organise return postage themselves, but unfortunately, we cannot make exceptions. Our costumes are high-value, often irreplaceable pieces, and this system ensures they are handled with the care they require.

RETURNING BY POST WITHOUT AUTHORISATION

Returning a costume by post without prior arrangement constitutes a breach of our Terms & Conditions and will incur a Non-Authorised Return Handling Fee (Price of Costume Hire), which will be charged to your credit card. This fee covers the additional time, administration, stress and risk involved when costumes are posted back to us without proper tracking, insurance, or documentation.

We’ve unfortunately learned this the hard way — with past incidents escalating to the point of involving police due to unreturned or untraceable costumes. This is why our return process exists in the first place: to protect our collection, our business, and our customers from unnecessary complications.

Costs associated with hiring a costume plus optional postage:

• Regular hire cost of selected costume (plus Laundry Fairy 10%)
• Extended hire costs if applicable
• Express Post with insurance & signature cost
• Packaging costs if applicable
• One-way return by post only: 25% Service
• Delivery and return by post: 50% Service Fee
  

These service fees cover the additional time, handling, packaging, and admin involved, all of which go beyond our usual in-person process. And are based on the price of the selected costume. Final postage costs may vary slightly and will be charged to your card automatically once the parcel is packed and measured. Once booked, postage & service fee are not refundable.

To help ensure a proper fit, we may require a full-body photo and your sizing info before confirming your booking. While we do our best to select the right costume remotely, please note that without an in-store fitting, we can’t be responsible for sizing issues. If a costume doesn’t fit, please don’t try to force it — this could cause damage. No refunds are offered for fit problems.

• A photo of your driver’s license
• Credit card details (provided verbally over the phone) in the name of the hirer
• A full-body photo and/or basic size information if no in store fitting
• Acceptance of our Terms & Conditions, including policies on damage, late returns, and non-returns. By email or phone, our calls are recorded.
• Final payment processed to the card provided prior to dispatch.

Option 1: Reserve Online
Book your costume via our website, then give us a call on (03) 5977 1288 to provide your credit card details, driver’s license, and 50% deposit. This is our preferred method as it captures all your info securely and allows us to send you tracking once your costume is dispatched.

Option 2: Call to Reserve
Prefer to speak to someone directly? You’re welcome to call and complete your booking, provide your security information, and pay your deposit over the phone.

That’s perfectly fine! And our preferred method. In-person returns are free of admin fees and postage, just bring your costume back by the agreed return date and you’re all set.

Below are a few real examples of past postage costs for various box sizes and costume types sent across Australia to give you a general idea. Please note: we won’t know the exact cost until your costume has been packed, weighed, and measured, and entered into our Australia Post business account - but this should help provide a useful estimate.

Examples are postage only, not inclusive of costume hire, packaging or service fees.
We do not set postage prices they are calculated by Australia Post.